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faqs

your most common questions, answered!

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mind your faqs

if you have any questions that don't appear here, please don't hesitate to get in touch. You can connect with us via twitter, like us on Facebook or simply contact us, we'll aim to get back as soon as we can.

why volunteer with Agape?

The main advantage of Agape is that it is an organization with the primary aim of helping people, not a business designed to make a profit. As well as enabling us to provide useful and targeted aid, Agape volunteers benefit from very low program fees. Agape was set up and is run by ex-volunteers - this experience fuels our aim to make a quality volunteer experience.



how do I know you are legitimate?

We are very open with our testimonials and volunteers can contact each other through our Facebook page. We have many NGO partners all over the world with whom we can put you in contact for a reference. We are registered as U.K. charity with the U.K. Charities Commission (1143560) who hold all of our records. We are also separately registered an NGO in all of the African countries that we work. These registration forms are available on request. There are also links to our independant review sites on every page of our site. Furthermore, our annual accounts and reports are viewable through the link at the bottom of the page. 

 

why pay to volunteer?

Your volunteer fees are required to make your stay in the country possible. We have to pay your host family for your board and meals, and organise reliable transport. We also use some volunteer fees to support the program you are working on. You can see a full breakdown of your programme fee on our website.

 

why are your fees so affordable?

We make no profit and many of our admin staff volunteer hours of their own time so we can keep our costs low, passing this saving on to you.

 

how do we volunteer?

The Booking Process section of our website will guide you through the steps to becoming a volunteer with Agape.



who can I ask for help?

We have a dedicated team of trip advisers who help all potential volunteers with any questions they may have. When you apply, you will be assigned a personal trip adviser to help plan your trip. If you just have a question click the ‘enquire now’ links of the website and we’ll send you the information you need.

 

can I volunteer with a friend or partner?

Your trip advisor will be glad to help you arrange this, simply inform them of the person you wish to volunteer with and your applications will be linked. You can choose to both be in the same placement, or volunteer house, or both. In Kenya, we now have some double rooms for married couples who do not want to be in the dormitory style accommodation used by other volunteers. If you are interested in this just talk to your personal trip adviser. In Kenya, we even offer private couples rooms at a small fee, just ask your trip adviser. 



can we volunteer as a group?

Yes. If it is a large group, email amyus@agape-volunteers.com and we will make the appropriate arrangements. For smaller groups your trip advisor will be able to link your applications if you inform them.

 

can I volunteer if I am under 18?

Generally we do not allow people under 18 to volunteer with us. However, if you have a responsible adult with you or are part of a school group, we will look at an exception. Please e-mail amyus@agape-volunteers.com for more information.



do I need specific skills?

It depends on what program you are applying for. Volunteers in medical placements must be enrolled in medical school or be a qualified nurse. Volunteers on the music teaching placements must have an interest in music and have reached a reasonable standard on one or more instruments. However, all other placements are available to everyone.

 

can I volunteer from outside the UK?

Yes, Agape was born in England but we have volunteers from all over the world. If you would like our prices in your own currency just email accounts@agape-volunteers.com.

 

will I be working with other volunteers?

Yes, there are always groups of volunteers working together on our placements.

 

what support is there from Agape when I’m in the country doing my placement?

In each country there are numerous members of Agape staff who are there to help you throughout your stay. The country coordinator will be your first port of call but you will be introduced to many friendly faces who are always there to help. See our ‘meet the team’ section to have a look at just some of our staff all over the world.

 

is travel insurance included?

All our volunteers are covered by the Agape Travel Policy. This is a tailor-made package designed especially for our volunteers and provided at no extra cost. Check out our travel insurance page for more information.

 

how far in advance should I book?

Some of our programs fill up quickly, especially in busy months. The earlier you book the better, and it makes your flights a lot cheaper. Remember any cancellations made before 30 days before your start date are refundable, please check our terms and conditions for full details.

 

do I need a visa?

Yes, for all countries except South Africa. In Kenya your visa can be obtained on arrival at the airport, the cost varies from between £20 and £30. In Ghana, visas need to be ordered before travel - your trip adviser will send you all the relevant information for this. All the countries have slightly different visa requirements, if in doubt ask your trip adviser.

 

how long can I go for?

Our programmes are completely flexible, you can volunteer from any length of time between a week and a year. Although we offer programmes of just a week, for volunteers to get the most out of their time working on the projects we recommend going for two weeks or more.

 

will you give me a reference?

Yes, once you return home there will be a small pack from Agape waiting for you. Use this to contact us for a reference on request. If you require anything else just email us, we love to help ex-volunteers.

 

what will the accommodation and meals be like?

There is saying which is quite common amongst volunteers: “TIA – This is Africa.” Please do not expect any home comforts. All meals are the same as your host family will eat themselves and accommodation is dormitory style, although this varies from placement to placement.

 

what vaccinations do I need?

These are listed in your information pack. Please consult your GP before you leave, they will be able to give you fully detailed health advice.

 

do I need to be able to speak the local language?

No, although we include a phrasebook in the appendix of the information booklet, as it is polite to make the effort to use some of the phrases and words we have provided.

 

can you help me fundraise?

Yes, please e-mail us on fundraise@agape-volunteers.com.

 

can I take time out to go sightseeing?

Yes. Volunteers on longer programmes often like to take advantage of the opportunities we offer with ‘Agape Adventures’. These usually take place over weekends, although some trips are slightly longer. The trips range from weekends at beach resorts, safaris and treks up Kilimanjaro! Your trip adviser will send you an ‘Agape Adventures’ booklet when you apply.

 

can I mix two or more programs?

This can be done once you are in your placement, as you will be staying in home stays with other volunteers doing different programs. If you decide to go with other volunteers for the day to see what they do for their placements it is best to let your own placement organisers know about this in advance. If you would like to arrange a more structured combination, let your trip adviser know and they will provide you with more information. 


 

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