The volunteer is solely responsible for arranging and paying for their own travel, specifically
including all airfares or other transport costs to and from the host country as well as
any local transport costs. It is the responsibility of the volunteer to carry all necessary
documents when travelling abroad. It also the volunteer's responsibility to ensure that they have the correct travel documents, including visas when travelling to or from our placements and whilst on placement. While Agape may advise the volunteer on required travel documentation, Agape Volunteers are not responsible for any supporting documents (including visas) necessary for the volunteer’s travel needs or other purposes. Agape Volunteers are in no way liable for the consequences of failing to independently verify the accuracy of the general advice provided in our literature. Agape Volunteers has no responsibility whatsoever for the direct or indirect communication of the volunteer with
their given airline. Agape Volunteers is in no way liable for any missed or late connections
between Agape Volunteers' transport and external providers, including airlines.
In some of our destination countries, Agape Volunteers offers extra trips which are advertised under the heading of 'Agape Adventures.' The volunteer may avail themselves of the activities that are offered either in the UK or in their destination country at their own discretion. Agape Volunteers acts only as an agent for these trips. Any trips booked in country are not related in any way to Agape Volunteers and Agape Volunteers bears no responsibility or liability for them.
You are entitled to a full refund of your programme and associated trip and insurance fees,
provided you make this request within 14 days of paying your fee, and provided you are not
due to travel to your desired project within the next 45 days. If you book with less than 45 days before you travel, you immediately waive all rights to refunds of programme, trip and insurance fees, without exception.
We also allow a refund of a programme fee and associated trip fee up to 45 days* before your given departure
date (but outside the 14 day period listed above). This refund will be minus a fee of 4% of
the programme fee that you paid. This is to cover the costs of the transfer of this money to
ourselves and then back to you which is conducted by our merchant bank, PayPal. You may not receive all of your Agape Insurance premium back if you ask for a refund, after the 14 day period outlined above, regardless of when you are due to travel. This is due to the underwriter's (AXA) need to charge for the "time spent on cover" between you paying your programme fee and requesting a refund. The amount you receive will be determined mathematically by the underwriters and is non-negotiable. In order to request a refund, you MUST categorically state in a single independent e-mail to your trip adviser that you wish to cancel your trip, which must be received at least 45 days before you depart.
After this point (45 days before departure), your money will have been distributed to programmes, home-stays, transport
individuals and documentation organizations. For this reason, after 45 days before your start date, no refund of any amount is possible for programme fees, assocciated trips or insurance.
Agape Volunteers are in no way responsible for refunding flight, private insurance, equipment
and travel costs. This information regarding refunds is provided and agreed to (a) when you apply online (b) when you agree to the terms on your PayPal invoice (c) when you sign your volunteer policy. It is not your trip adviser's responsibility to provide any further information or warnings regarding our refund policy.
*The period of up to 45 days before programme start where a refund (minus 4%) can be given is
applicable to all Agape Volunteers’ destinations except Tanzania. If you book a programme in Tanzania,
unfortunately no refund whatsoever can be given past the 14 day period detailed above.
Programme fee revisions are not applicable to volunteers who have already paid their fee
before the revisions take effect. Programme fees are due 60 days prior to the beginning of the
volunteer’s programme placement in normal circumstances. Failure to make this payment can
result in a loss of volunteer placement. Programme fees are not transferable to other persons.
Change of dates and duration once registered and a full placement fee has been paid but before they begin their trip with
Agape Volunteers, the volunteer is entitled to change their start date and duration once, at
no additional cost, other than the cost of additional weeks in country (if any). If they need to
change their start date or duration a second time they will be required to pay an administration
fee of £50 for each change they make.
drug and alcohol use
The volunteer must abide by the rules put in place by Agape Volunteers, any Agape Volunteers
partner organizations, volunteer placement institutions and host-families in regards to alcohol
consumption. Drug use (unless prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the programme without any refund for programme fees, travel or other expenses.
A small number of Agape Volunteer’s programmes are not directly owned or fully funded
by Agape Volunteers. This can include home-stays, placements, staff, infrastructure
and registrations. The volunteer agrees to comply with the partner organization’s code
of conduct at all times and will respect the agreement in place between the partner
organization and Agape Volunteers. You agree that Agape Volunteers is not liable for any
actions or omissions of any partner organization. A full list of partner organizations is available on request.
image and naming rights
Agape Volunteers reserves the right to use feedback and images provided by volunteers for
website materials such as testimonials, promotional videos, posters, television commercials
and any other form of advertising. To the full extent permissible at law, all representations, terms, warranties, guarantees, or
conditions whether implied by statute, common law or custom of the trade or otherwise,
including, but not limited to, implied warranties and guarantees, are excluded.
Agape Volunteers does not warrant or make any representations regarding the correctness,
accuracy, reliability, or otherwise of the materials in this site or the result of their use.
Agape Volunteers and its partner organizations reserve the right to remove the volunteer
from the programme at our discretion. Whilst we would aid the volunteer to return home we
are not legally obliged to do so.
The volunteer acknowledges and accepts the responsibilities and risks associated with their
agreement to travel to, temporarily live in and provide volunteer services in a developing
country. Such travel and volunteer work can be often hazardous and involves a certain degree
of risk, inherently dangerous activities and personal perils to the volunteer, both foreseen and
unforeseen, all of which are fully accepted by and solely assumed by the volunteer. Therefore,
Agape Volunteers including any and all of its employees, managers, directors, shareholders,
host families and host country partner organizations are not liable, to the maximum extent of
the law, for any loss or harm the volunteer or associates may suffer, including but not limited to
loss caused directly or indirectly by:
• Personal injury;
• Emotional injury;
• Illness or disease;
• Damage to or loss of property;
• Hostage situations;
• War or terrorism;
• Natural disasters; or
• Any ‘Act of God.’
Liability and indemnity
Notwithstanding anything else contained in any agreement, the liability of Agape Volunteers
to the volunteer shall not in aggregate exceed the amount of the placement fee paid by the
The volunteer agrees to indemnify Agape Volunteers against any and all liability which Agape
Volunteers incurs arising directly or indirectly out of, or in connection (in any way) with, the
volunteer’s travel to, living in and providing services in the volunteer’s nominated country
personal and property insurance
It is a mandatory requirement for all volunteers to hold a certain level of both personal and
property travel insurance. Agape Volunteers is proud to be the only volunteer organization to
provide a bespoke travel insurance policy as standard to all volunteers. You will have received
an e-mail about this when you applied. Whilst we cannot insist that you take our own policy,
we can insist that any replacement policy must fulfil the following criteria, which are covered
as standard in our own policy:
Exposure to Biological fluids £5,000
Needle Stick (HIV Compensation) £10,000
Cancellation or Curtailment £5,000
Missed Departure and delayed arrival £250
Delayed Departure £100
Personal Effects £2,000
Medical Equipment £2,000
Personal Liability £1,000,000
Legal Expenses £10,000
of any insurance coverage they need or desire for their planned volunteer travel period. Any
advice given by Agape Volunteers or any member of staff should not be taken as final and we
will not be held responsible for events that should occur from the taking of this advice.
These terms are governed by the laws of England and Wales and the jurisdiction of UK courts only.